Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. As a small business we try our best to accommodate all issues but time is of the essence so please inform us of any issue you may have as soon as possible. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Returns
To start a return, you can contact us at office@shipstercompany.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at office@shipstercompany.com.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Porch Pirates

We understand that this is a real problem that affects all industries all over the country so please keep an eye out for your shipping confirmation so you can track your package to ensure that no one steals your package. Confirmation is automatically sent as soon as the shipping label is created. We believe it is your responsibility to track your package, especially if your neighborhood is affected with such problem. It is an unfortunate but real issue that affects retailers and customers alike. Please help us help you and keep track of your shipment as soon as the confirmation email is sent.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.